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Miro - Field Program Marketing Manager

  • Hybrid
    • Chiyoda-ku, Tokyo, Japan
  • Marketing

Job description

About the Team

Miro is growing its Customer Success organization, and we are looking for empathetic, customer-centric individuals to join our team!  A Strategic Customer Success Manager’s primary responsibility is to ensure our customers realize the value from the investment they have made in Miro.  In order to accomplish this, you will work to ensure that our platform and its underlying capabilities are tied to critical business workflows with each customer in your portfolio.  You will nurture key stakeholder relationships, and be passionate about getting multi-threaded within accounts.  You will build and maintain joint success plans, schedule and run quarterly executive business reviews, and you will act as the voice of the customer within Miro.

About the Role

Your role will impact our customers immensely because you will help them realize their visual collaboration objectives through the use of Miro's platform. You will understand our customer’s needs and proactively help identify ways in which they can interact with Miro to increase their productivity and results.

What you’ll do

  • Manage a portfolio of roughly 10-15 strategic customers

  • Maximize customer retention metrics

  • Become a Miro product expert and use this knowledge to effectively guide customers toward their desired outcome through scaled engagements

  • Ensure product adoption by onboarding new customers and new teams

  • Make sure that customers get maximum value from Miro

  • Work closely with Account Managers to identify additional license opportunities

Job requirements

What you’ll need:

  • 5+ years of B2B marketing experience (IT industry experience preferred)

  • Proven track record of pipeline generation in partnership with Sales

  • Experience executing end-to-end marketing campaigns (strategy, execution, measurement)

  • Strong project management skills, coordinating multiple stakeholders and vendors on time and within budget

  • Practical experience with, or strong understanding of, CRM/MA tools such as Salesforce or Marketo

  • Ability to collaborate cross-functionally with Sales, CS, and global teams

  • Business-level English proficiency for APAC and global alignment

Preferred qualifications:

  • Partner marketing experience in an IT company (working with resellers, system integrators, alliances)

  • Knowledge or experience in specific verticals (e.g. manufacturing, consulting, or other enterprise industries)

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