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PTW Japan - Player Support

On-site
  • Toshima-ku, Tokyo, Japan

Job description

(English Below)

Who we are:

PTW is a provides custom solutions worldwide. We believe in accelerating innovation across the globe. We started more than 25 years ago and since then, have grown exponentially year-on-year to who we are today. Our history is in gaming, and we are still gamers at heart. In our time within the games industry, we have worked on over 1,500 titles across all genres and all platforms.

We have grown rapidly over the past few years and now have 16 sites spanning the globe. The PTW umbrella of companies includes SIDE, 1518, OR Esports, and Entalize. SIDE works at the cutting edge of interactive media as a provider of audio services for the global entertainment market. 1518 is known industry wide for world-class art and is also our in-house game and product development studio.

Basically, anywhere in the world, any platform, any genre, we can help come up with a custom solution to make games run better, get to market faster, and enhance the lives of more players.

In summary, we connect and bring fun to the world.

Welcome to PTW, Family of Brands

Job Description

  • Supporting players of the clients' games
  • Trouble shooting and solving inquires by emails
  • There will be training after joining the team

Examples of Inquires

  • Questions regarding to the operation of the game
  • Questions about accounts and pricing
  • Questions about the service
  • Questions about errors


Job requirements

Requirements

  • Effective in Native written communication skills in Traditional Chinese or Korean
  • Able to deliver excellent customer service via email and chat.
  • Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support.
  • Able to solve and analyze information accurately with appropriate speed and within guidelines.
  • English skills are nice to have but are not needed.
  • Team player mentality.

Benefits

  • Collaborating with people creating innovative interactive entertainment.
  • Dynamic and entrepreneurial culture.
  • Video games focused environment.
  • Contract Employee*Permanent employee promotion is available.}
    Trial period: 3 months / No change in conditions.
  • Up to 50,000 yen reimbursement or train pass.

【Employment type】

Contract
※There will be 3 month trial period


【Contract period】

3 month contract with extension (Expected to be a long term project)


【Hiring Process】

2 interviews

【Working Hours】
Working in a shift hour. 8 hours per day, with 1 hour lunch break
Once a month weekend shift.

Transportation fee will be paid aside from your salary


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