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Tokyo Campervans - Customer Support Specialist

  • Remote
    • Shibuya, Tokyo, Japan

Job description

Responsibilities:

  • Respond to inbound leads via phone, email and CRM system (WIX)

  • Lead qualification and upselling of services with incentive to convert leads to customers

  • Planning, resourcing and scheduling for bookings and cleaning

  • Manage inventory / orders of supplies for vans

  • Manage enquiries and build quotations for special customer requests

  • Work closely with marketing team on special projects, offers and campaigns

  • Manage special offers and seasonal campaigns and work with marketing team to ensure website accuracy and FAQs are consistently updated

  • Coordinate with new and existing vehicle partners especially for end of month closing and revenue share statements

  • Pre / post booking checklist management, ensuring all cars are cleaned and repaired and maintained before and after bookings

Job requirements

  • English fluency with excellent communication and ideally experience in dealing with customers via calls

  • Interest, knowledge or passion for hospitality industry with 2+ years experience preferred

  • Flexible mindset or startup mentality - willing to go above and beyond the job description

  • Remote

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