Tokyo Supercars - Customer Support Analyst

We provide guided tours of supercars in Tokyo and have been operating since 2017. Our team are

experts in organizing safe and exciting tours of the world's most iconic supercars. The customer

support analyst will manage the entire customer journey from enquiry stage to completing payments

and confirmations for their tour. They will also coordinate with our supercar tour agents, and

supercar owner network to ensure a smooth experience for all stakeholders.

Responsibilities:

• Handle all workflow stages of customer leads from 1st response to lead qualification, vehicle availability approval, quotation, payment request and final confirmations.

• Collaborate with the content team and operations / delivery team to ensure a smooth process.

• Schedule all aspects of tours from car pick up to cleaning, and return.

• 2+ years in customer support or similar function.

• Experience using CRM software or communication tools to collaborate.

• WIX experience is preferred, although any similar CRM or content management system experience is okay.

• Strong at using tools such as Google spreadsheets and Google documents.

• Excellent communication skills and positive mindset.